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Merchants have found Midigator to be a valuable tool in mitigating chargebacks and preventing potential losses. By utilizing the platform, …
Overview
What is Midigator, an Equifax Company?
Midigator provides a chargeback management approach with the goal of protecting the user's revenue in the most efficient way possible, displacing time-consuming and error-prone processes associated with chargebacks.Midigator's strategy includes: - Preventing chargebacks- Fighting chargebacks- Automating tasks- Analyzing outcomes
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Product Demos
Midigator: Simplify Your Payment Disputes with Intelligent Chargeback Management Software
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Product Details
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- Integrations
- Competitors
- Tech Details
What is Midigator, an Equifax Company?
Midigator provides a chargeback management approach with the goal of protecting the user's revenue in the most efficient way possible, displacing time-consuming and error-prone processes associated with chargebacks.
Midigator's strategy includes:
- Preventing chargebacks
- Fighting chargebacks
- Automating tasks
- Analyzing outcomes
Midigator's strategy includes:
- Preventing chargebacks
- Fighting chargebacks
- Automating tasks
- Analyzing outcomes
Midigator, an Equifax Company Features
- Supported: Chargeback management
- Supported: Protects and recovers revenue
- Supported: Data analysis and automation
Midigator, an Equifax Company Screenshots
Midigator, an Equifax Company Videos
Midigator: Simplifying Payment Disputes with Intelligent Chargeback Management Software
DisputeFlow: A dispute response builder by Midigator
Midigator, an Equifax Company Integrations
Midigator, an Equifax Company Competitors
Midigator, an Equifax Company Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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(33)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Merchants have found Midigator to be a valuable tool in mitigating chargebacks and preventing potential losses. By utilizing the platform, users receive alerts via email from the dashboard, allowing them to respond promptly within 24 hours and resolve issues before they escalate into chargebacks. The Midigator Dashboard serves as a centralized hub for managing chargebacks across multiple Merchant IDs, saving time and effort by consolidating gateways. This feature has been highly beneficial for businesses as it streamlines the process and eliminates the need to switch between different platforms. Additionally, Midigator provides early alerts, enabling users to address client concerns directly and resolve any issues before they result in chargebacks. By resolving disputes proactively, merchants can maintain customer satisfaction and prevent future occurrences of chargebacks.
One area where Midigator could improve is the delivery of alerts, which some users have found to be clunky at times. This can require additional staff effort in advocating for credits in certain instances. However, despite this minor inconvenience, many businesses have experienced significant benefits from using Midigator. Some have reported up to a 75% decrease in chargeback rates after implementing the platform. This reduction not only saves money but also reduces stress and effort associated with managing chargebacks manually.
Furthermore, users praise the friendly and helpful support provided by the Midigator staff, which makes collaboration seamless and enhances the overall experience for merchants. The platform's ability to track and analyze chargebacks is another valuable feature that helps identify specific issues and mitigate risks effectively. By organizing chargebacks and ensuring the safety of Merchant IDs, Midigator saves time, money, and effort for businesses while reducing chargeback rates. Overall, Midigator proves to be an indispensable tool for merchants seeking to proactively manage chargebacks and protect their revenue streams.
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Reviews
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March 27, 2023
Be Ahead of Losing Money
Midigator is amazing. We offer prepaid legal services with renewals occurring annually/monthly, and we have members who do chargebacks on their charges. We used to have to wait for the physical letter to come in to know about the chargebacks. Now, I check Midigator daily and am able to have CSR reach out before it is officially posted. This gives members time to reach out to their bank and cancel the dispute. Also, we have cases where members dispute a charge and call CS to cancel, and they also get a full refund on top of the bank returning their money. We have saved A LOT of money since using Midigator.
- Being up to date on new disputes coming in.
- Having a lot of fields with useful information.
- Layout of the website is easily accessible.
- When submitting a dispute, it stays pending for a long time - and we didn't get a notification of it closing out, nor a result of what the outcome was.
- Going to DisputeFlow, it would be nice to have it automatically sorted with the newest chargeback on the top.
- The daily emails in excel could be better formatted and easier to read.
- Daily Tracking
- Being updated daily
- Easy to use
- Before using Midigator, members would call to cancel their membership and customer service would cancel them and provide a refund. However, the member would also call their bank to dispute the original charge. So, they end up getting double the amount that they paid. Using Midigator, we are able to avoid losing revenue.
August 29, 2022
Helpful but could improve a little
I use Midigator to help me save a couple of chargeback alerts from becoming actual chargebacks, we often have cardholders trying to take away the money that belongs to us, without trying to communicate directly with the company, they just call their banks and try to start disputes. That's where Midigator comes in and sends us alerts regarding these issues, which is where we take the initiative to call the client and resolve it directly with them before these alerts become actual chargebacks.
- Alerts
- Uploads
- Organization
- Invoice billing could be more specific , add more details
- Uploading chargeback documents could be missed less
- Sending accurate alerts to us and not mistaken ones could save us some time too
- Alerts
- Chargeback uploads
- Efficient responses
- We have had more time to prevent chargebacks
- Easier way to keep track of chargebacks
- Helps save time
We currently have personnel to care for chargebacks. An administrator to keep track of all chargebacks and even retrieve a couple ones that Midigator misses to let us know about. The administrator also helps by notifying the company ahead of time when chargebacks are potentially coming through or about ones that are already chargebacks before Midigator notifies the company.
We utilize Midigator with a multi-faceted approach.
1) We use Midigator, most importantly as a chargeback mitigation tool. We receive alerts via email directly from the Midigator dashboard, and we have 24 hours to respond to the Prevention Alert. We approach these alerts quickly and efficiently, and it helps our company prevent numerous chargebacks as well as save significant dollars each month. The system essentially pays for itself over time.
2) We use the Midigator Dashboard as a hub to respond to chargebacks (when unable to be prevented) across our multiple Merchant IDs (MIDs). We have had up to 4 MIDS at one time, and each of them had its own gateway, and it became difficult to manage (numerous logins, sign-ins). By consolidating all of those gateways onto Midigator's Dashboard, we save hours per week, tens of hours per month, and prevent headaches by not having to navigate several sites to execute one simple task.
1) We use Midigator, most importantly as a chargeback mitigation tool. We receive alerts via email directly from the Midigator dashboard, and we have 24 hours to respond to the Prevention Alert. We approach these alerts quickly and efficiently, and it helps our company prevent numerous chargebacks as well as save significant dollars each month. The system essentially pays for itself over time.
2) We use the Midigator Dashboard as a hub to respond to chargebacks (when unable to be prevented) across our multiple Merchant IDs (MIDs). We have had up to 4 MIDS at one time, and each of them had its own gateway, and it became difficult to manage (numerous logins, sign-ins). By consolidating all of those gateways onto Midigator's Dashboard, we save hours per week, tens of hours per month, and prevent headaches by not having to navigate several sites to execute one simple task.
- Business to Client Interaction - Midigator employees respond quickly to client requests
- Empowers their employees to make decisions in the best interest of the client they are serving
- Helps prevent chargebacks/disputes
- Saves their clients time and money
- Ease of use
- Consolidates multiple MIDs under one room for easy management and monitoring
- Prices their products and services competitively
- Instead of using a real-time google sheet to manage MIDs being monitored, perhaps an online form that's easy to access and revisit.
- Perhaps have an algorithm that scans merchant descriptors in the wild and proposes the best descriptors to include for future alerts - a scientific way to widen the net.
- Have one account manager that is more of a concierge-style for the lifespan of the client - but I'm just really trying hard to find something.
- Chargeback Prevent Alerts
- Chargeback Response Alerts
- Daily Chargeback Report
- Midigator Dashboard (a hub for where we conduct nearly all merchant processing response action)
- Positive - we've saved a lot of money with prevention alerts that would have gone into a dispute status costing tens to hundreds of dollars per dispute. The prevention alerts allow us the ability to take care of the client and avoid going down the dispute road.
- We have not really seen any negative ROI. This has helped us manage a health chargeback rate well below industry guidelines and increase consumer confidence along the way.
- We have been able to move forward in confidence, knowing that our merchant processing status is in good shape by being able to prevent disputes and take good care of our clients. We recommend Midigator to our colleagues.
We utilized Kount and Midigator concurrently for a short period of time. I have zero negatives to share about Kount, but we did not continue with them because we found Midigator to fill all of our current needs. In all truth, Kount and Midigator paired well together to cast a wide net on potential chargebacks/disputes, and it helped us gain an edge in preventing them. We moved on from Kount because it did not yield as many prevention notices as Midigator, but should the need arise and our budget increase, we'd likely team up to include them to compliment Midigator in having the best chargeback midigator system ever.
- Downloading dispute information
- Submitting chargeback dispute responses
- Managing users
- Making sure login credentials for each MID gateway were current and regularly updated on the Midigator sheet
- Making sure email filtering was set up properly in Gmail to make sure Midigator got the login pin numbers emailed to them.